Return and Refund Policy

 

  1. No Refund, Change or Cancellation

There is strictly no refund, change or cancellation once the order has been confirmed or payment has been made.  However, to provide the best customer satisfaction, we provide the following solutions.

  • Wrong Food – If you get food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that you receive the wrong food. You may come to pick up or ask us to redeliver for free. For credit card payments, we will void the last transaction of your credit card charge and recharge it for the new dollar amount. For cash payments, you will be asked to pay the differences of the balance if the new food has a greater value than the wrong food. In the same way, you will receive the difference of balance back if the new food has less value than the wrong food.
  • Missed Food – In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that we miss any food items in your order. You may come to pick up or ask us to redeliver for free. You may cancel the missed food before we prepare it without any question, and we will refund the amount. No cash refunds.
  • Complimentary Food – Sorry, we cannot provide a refund or cash value on any complimentary food.

 

  1. No-show Cancellations

 If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, we reserves the right to cancel the Order without refund or remedy to you.

 

  1. Order Pick-Up

 In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to us before leaving our premises.

 

Feel free to contact us if you have any questions regarding the Return & Refund Policy through whatsapp message 01135058119 or email to nenakitchen1998@gmail.com